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Short answers about using Twintual. Search, or pick a topic.

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  • Getting startedCreate your account, set up your twin in five short steps and find your way around Home.
  • Connect your channelsConnect Gmail, Outlook, Slack, WhatsApp and more, fix a channel that signed out, and see what Twintual can read.
  • Invite a friend and team workspacesInvite friends and enter a referral code, start a team, accept an invitation, bring your account into a workspace, ask to join one, or leave one.
  • Search and what's newFind people, conversations, messages and files, use keyboard shortcuts, get help or send feedback, and see where Twintual's release notes appear.

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Get started

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  • Getting startedCreate your account, set up your twin in five short steps and find your way around Home.
  • Connect your channelsConnect Gmail, Outlook, Slack, WhatsApp and more, fix a channel that signed out, and see what Twintual can read.
  • Supported devices, channels and file sizesWhat Twintual runs on, which channels and languages it supports, which file types it can read, and the largest file you can attach to a reply.

Daily use

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  • Files and knowledge sourcesConnect OneDrive, SharePoint, Notion and other drives as read-only sources, choose what Twintual may read, and see how your files help in answers, drafts and meeting prep.
  • Needs you and draftsSee what needs your attention, review the draft your twin wrote, and understand what happens when it is unsure or cannot draft.
  • Daily brief, Pulse and weekly reviewFind your morning brief, change when it arrives or turn it off, understand what Pulse is, and read your weekly review. None of them sends anything for you.
  • Approve and sendReview a draft, edit it, choose how it goes out, undo it, and know what to do when a send fails or is paused.
  • Personalize your twin: tone and voicePersonalize your own drafts. Set your tone, answer a few questions about how you work, correct drafts so your twin learns your voice, and see, change or forget everything it knows. This is not about AI model training.
  • People and contactsFind the people Twintual knows, see and correct what it remembers about each one, merge duplicates, mark VIPs, and use the Contact briefing from Chats.
  • Autopilot, rules and automationsLet Twintual handle more on its own and keep control. Set Autopilot levels, create rules, tune the noise filter so a filtered message never looks like it just never arrived, find scheduled items, and see, undo or correct anything Twintual did.
  • CalendarSee your day, answer invitations, find a time with people and book meetings, all in one place.
  • Meetings: prep, briefings and follow-upsGet ready for a meeting with the prep card, ask Twintual about it, see what is open with the people coming, and keep track of what you promised.
  • Ask TwintualAsk your twin questions about your mail, messages, meetings and files by typing or voice, check its sources, and approve or cancel the actions it proposes.
  • Search and what's newFind people, conversations, messages and files, use keyboard shortcuts, get help or send feedback, and see where Twintual's release notes appear.
  • ProfilesKeep work, personal and family life apart with profiles, each with its own channels, hours, quiet time and booking link.
  • Links that do not workWhat to do when a Twintual link says the page does not exist, you do not have access, an invitation has expired, or a booking link is not available.
  • Change the app languageSwitch the language of the Twintual interface and your generated drafts in Settings, General.
  • Offline and connection problemsWhat Twintual shows when you have no internet connection, what keeps working and what pauses, and what to do when the connection comes back.
  • Notifications and availability hoursChoose what Twintual notifies you about, set your push window, quiet hours and daily brief, manage email, and understand how this differs from your Availability hours.
  • Signed out and session problemsWhy Twintual can sign you out or say your session has expired, what is kept when it happens, and how to get back in, including when an admin ended your session.
  • Service status and outagesWhere to check whether Twintual or a connected service is down, what the status banner means, and what the help assistant tells you during an outage.
  • Attachments that cannot be added, and full storageWhy a file might not attach to a reply, what the messages mean, and what to do when storage is full on your phone, your mailbox or a connected drive.

Account and billing

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  • Billing and plansChoose or change a plan, pay by card, understand your trial and limits, and manage invoices and cancellation.
  • Plan limitsHow many profiles, channels per profile and sends per month each plan includes, how to see your own usage, and what happens when you reach a limit.
  • Privacy basicsWhat Twintual reads, how to export or delete your data, secure your account, and manage devices and email.
  • Invite a friend and team workspacesInvite friends and enter a referral code, start a team, accept an invitation, bring your account into a workspace, ask to join one, or leave one.
  • Assistant accessLet a trusted person help with your messages, choose what they can do on each profile, change it later, take it back, or answer an invitation from another person.

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