Daily use
Signed out and session problems
Why Twintual can sign you out or say your session has expired, what is kept when it happens, and how to get back in, including when an admin ended your session.
Twintual signs you out when your sign-in on a device ends, for example when it expires, when you end it yourself or when an admin ends it. This article explains the messages you can see and how to get back to your work.
Why was I signed out, or why does it say my session expired?#
Your sign-in on a device does not last forever. When it ends, you see You're signed out or a message such as Your session has expired. Please sign in again. or Your sign-in has expired. Sign in again to continue. Select Sign in again and sign in as usual.
On the phone app a screen can also say Your session ended and name what did not happen, for example Nothing was created. or Nothing was sent. Sign in again, then repeat the action.
If a screen shows an error that does not go away and you did not see a sign-in message, reload the page or reopen the app first. You may be taken to the sign-in page.
Is anything lost when I am signed out?#
No. Your conversations, drafts, rules and settings are saved on your account, not on the device, so they are there when you sign in again. Anything you were doing at the moment it ended may not have gone through. Twintual tells you with lines such as Nothing was sent. or Nothing was saved. Check the draft, then do it again.
Why did an admin end my session?#
An admin of your workspace can end a session of yours. You see Your session was ended by your admin and, on the page you land on, that an admin of your workspace ended your session on this device, and when. The message adds that nothing was deleted and nothing was sent. Sign in again to carry on. If you did not expect this, contact your workspace admin.
When an admin ends your access to a workspace altogether, you see Your access was removed by your organisation. You are signed out and Twintual no longer reads anything on the organisation's behalf for you.
How do I sign out of another device?#
Open Settings, then Trust & privacy, and select Devices and sessions. Under Other sessions, select Log out of that device next to the one you want to end. Its session ends at once, and the one you are using stays signed in. In the phone app you can also select Log out of all other devices, which signs out every other device within a minute.
Is this the same as a channel asking me to sign in again?#
No. Signing in to Twintual and signing in to a channel such as Gmail or Slack are separate. If a banner names a channel and offers Reconnect, only that channel needs to sign in again; you are still signed in to Twintual. See How do I reconnect a channel that disconnected or asks me to sign in again?.
What if I cannot sign in?#
If you see Too many tries for now, wait the number of seconds or minutes shown, then try again. What you typed is still there. See Plan limits for why Twintual asks you to slow down. If you forgot your password, select Forgot password? on the sign-in page. If the status page is not green, see Service status and outages.
Where should I go next?#
Related reading.
- Offline and connection problems if sign-in does not load.
- Privacy basics for what Twintual keeps on your account.