Account and billing
Plan limits
How many profiles, channels per profile and sends per month each plan includes, how to see your own usage, and what happens when you reach a limit.
Every plan sets three limits: how many profiles you can have, how many channels each profile can hold, and how many sends you get each month. Reading, drafting and searching are not counted as sends.
What are the limits of each plan?#
- Basic: 2 profiles, 1 channel per profile, 150 sends per month.
- Plus: 2 profiles, 2 channels per profile, 750 sends per month.
- Professional: 3 profiles, 4 channels per profile, 1500 sends per month.
Prices are on the Choose a plan page. See What plans are there?.
How many profiles can I have?#
Your plan sets the number of profiles: 2 on Basic, 2 on Plus and 3 on Professional. When you reach it, you cannot add another profile until you remove one or choose a plan with more room. See Profiles.
How many channels can I connect?#
The limit is per profile, not per account: 1 channel on Basic, 2 on Plus and 4 on Professional for each profile. If you reach it, you see "This profile has reached its channel limit". Disconnect a channel or select See plans. See Connect your channels.
How many messages can I send each month?#
Sends are counted for your billing cycle: 150 on Basic, 750 on Plus and 1500 on Professional. When you reach your sends, sending pauses while Twintual keeps reading and drafting. Sending starts again when your cycle renews, or at once if you change plan.
How do I see how much of my plan I have used?#
Go to Settings, then Team & billing. Under Current plan you see how much you have used of your Profiles, Channels and Sends. When you get close to your sends, Twintual also shows how you are pacing this cycle.
What happens when I reach a limit?#
You can read your history at any time. What stops depends on the limit: sending for sends, adding another one for profiles and channels. To get more room, select See plans and change your plan. See What are usage limits, and what happens at the limit? and How do I change my plan?.
Are there other limits, like file sizes or request limits?#
File sizes and supported formats are in Supported devices, channels and file sizes. The speed limit on requests is in What does "Too many requests" mean?, and the daily and monthly AI allowance is in What if I have used my AI allowance?.
What does "Too many requests" mean?#
Twintual asks you to slow down when it gets many requests from you in a short time, for example when you ask questions very quickly, press a button again and again, or try to sign in several times in a row. You see Too many requests. Try again in 30s. with a number of seconds, or Too many tries for now on sign-in. On a booking page you see Too many tries. Wait a moment and try again.
This is not a plan limit and it is not an error on your account. Nothing is lost and what you typed stays on screen.
- Wait the number of seconds shown.
- Try again once the time is up, rather than repeatedly while you wait.
- If it keeps happening when you have not been clicking quickly, check that no other device or tab is repeating the same request, then contact support from Help.
Two limits work the same way. Sync now on a channel can be used about once a minute. And WhatsApp can say WhatsApp is limiting requests right now. Try again shortly. because WhatsApp itself is limiting requests.
What if I have used my AI allowance?#
Your plan includes an allowance for the AI that writes drafts, answers questions and summarises. It is separate from your sends. When you use it all, a feature that needs the AI says You have used all of today's AI allowance for your plan. It resets at midnight UTC. or You have used all of this month's AI allowance for your plan. It resets on the first of next month (UTC).
- The daily allowance comes back at midnight UTC. The monthly one comes back on the first of the next month, UTC.
- Everything that does not need the AI keeps working, and nothing is lost. You can still read your history.
- To get more room, select See plans and change your plan. See How do I change my plan?.
This is different from The AI is temporarily unavailable, which means the AI service is having trouble and not that you reached a limit. See Service status and outages.