Daily use

Offline and connection problems

What Twintual shows when you have no internet connection, what keeps working and what pauses, and what to do when the connection comes back.

Last updated November 2, 2026

When your device has no internet connection, Twintual tells you instead of failing quietly. This article explains what you see, what keeps working, and what to do once you are back online.

What does Twintual show when I am offline?#

You see You're offline, or a short line such as You are offline. Nothing was changed. What is already on screen stays there. Sending, approving, connecting and paying are paused until your connection is back.

Nothing is queued. Twintual does not hold an action and send it later on its own, so you are never surprised by something going out after the fact. When you are back online, do the action again.

Can I keep writing a reply while I am offline?#

Yes. In a conversation you see You are offline. Typing continues; sending is back when the connection is. Your words stay in the reply box. When your connection returns, select Approve & send.

If a send did not go out, you see Could not send. Your reply is back in the field. Your draft is still there. See What happens if a message fails to send?.

What does "Nothing was changed" mean?#

When you try to save, move, connect, disconnect, archive or remove something without a connection, Twintual says so and leaves everything as it was. You see lines such as You are offline. Nothing was saved., Nothing was moved., Nothing was connected. or Nothing was removed. Items you archived or snoozed come back to your list. Once you are back online, repeat the action.

What if a page or my account does not load?#

If Twintual cannot load a section, you see We couldn't load followed by the section name, or Something went wrong. When the cause is no connection, it says Twintual can't reach the internet right now. Check your connection and try again. Nothing is missing from your account.

Check your Wi-Fi or mobile data. Turn airplane mode off.
Select Try again, or reload the page.
If your connection works for other apps and the problem stays, check the Twintual status page. See Service status and outages.

Can I read the Help Center offline?#

On the phone app, the articles you opened before stay on the phone. When you are offline you see a note that this is the copy saved on the phone, with the date, and that it may be out of date. If you never opened the Help Center with a connection, you see Help isn't saved on this phone yet. Open it once with a connection and the articles you read stay on the phone for next time.