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Assistant access

Let a trusted person help with your messages, choose what they can do on each profile, change it later, take it back, or answer an invitation from another person.

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Last updated October 31, 2026

Assistant access lets another person help with your messages without sharing your password. You choose what they can do, profile by profile, and you can take it back at any time. This article covers the page where you manage that and what each choice means.

Where do I manage assistant access?#

Open the profile menu and select Assistant access. The page has two parts: Your assistants, the people who can act for you, and You can act for, the people who have invited you to help them. If nobody has been added you see "Nobody can act for you yet." and "Nobody has given you access yet."

How do I invite an assistant?#

  1. On Assistant access, under Your assistants, select Invite an assistant.
  2. Enter Their email. They accept the invitation from this email address, so use the one they sign in with.
  3. Under What they can do, per profile, choose at least one thing for each profile you want to share. Profiles you leave empty are not shared.
  4. Select Send invitation.

The assistant shows as Invited with "Waiting for (their name) to accept" until they answer. If the invitation does not send, you see "Could not send the invitation. Nothing was sent." and can try again.

What can I let an assistant do?#

Each choice is separate, per profile:

  • Read messages: see conversations and drafts for this profile.
  • Sort and prioritise: mark, snooze and organise what needs a reply.
  • Write drafts: prepare replies that you review.
  • Send with your approval: queue a reply that goes out only after you approve it.
  • Send as you: send replies in your name without asking first.
  • See private notes: read what the twin has remembered that you marked private.

Send as you and See private notes are marked "Speaks for you or shows private notes", so give them only to someone you fully trust. Start with Write drafts or Send with your approval if you are unsure.

How do I change or take back access?#

  1. Under Your assistants, find the person.
  2. To change what they can do, select Edit access, adjust the choices and select Save access.
  3. To end it, select Revoke, then Revoke access to confirm. Select Keep access to cancel.

Revoking takes effect straight away: they stop being able to see or act for you on their next request. If it fails you see "Could not revoke access. Nothing changed."

Someone invited me to help them. What do I do?#

Open Assistant access. Under You can act for, the invitation shows "(name) invited you to help with their messages." and what you would be able to do. Select Accept or Decline. After you accept, the person appears as Active. If you open a link from an email and see "This invitation is not available", it has already been answered or withdrawn, or it was sent to a different account than the one you are signed in with. Sign in with the email it was sent to.

Where should I go next?#

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