Daily use
Service status and outages
Where to check whether Twintual or a connected service is down, what the status banner means, and what the help assistant tells you during an outage.
If Twintual or a service you connected is having trouble, the quickest way to know is the status page. This article explains where it is, what the notice inside the app means, and what the help assistant does during an outage.
Where can I see the service status?#
Open status.twintual.com: Twintual Status. It is public, so you do not need to sign in. It shows:
- An overall message such as All systems operational, Some systems degraded, Partial outage, Major outage or Maintenance in progress.
- Each part of Twintual on its own, such as the web app, sign-in, drafts and Ask, notifications and the mobile apps, with a badge of Operational, Degraded, Down or Maintenance.
- Sending and receiving for each channel, and the sync of calendars and drives, under Connected services.
- The Incident history of the last 90 days and any Upcoming maintenance.
To get an email the moment there is an incident or planned maintenance, use Subscribe to updates on the status page.
What does the notice at the top of the app mean?#
When something is planned or happening that affects you, Twintual shows a notice in the app with a link to the Status page:
- Planned maintenance tells you what is coming and when.
- Maintenance in progress means the work is happening now.
- Service disruption means a problem is being handled. The notice says which parts it affects.
If there is no notice and the status page is green, the problem is probably not a Twintual outage. See How do I reconnect a channel that disconnected or asks me to sign in again? and Getting help.
What does the help assistant say during an outage?#
The assistant checks the open incidents for the services your account uses, such as your connected Gmail or Slack, as well as the ones that affect everyone. When your problem matches a known incident, it does not walk you through fixes that cannot work right now. It tells you this is a known issue we are already working on, that trying the fix again will not help, and that it has opened a ticket with a person on our team. That person follows up with you once it is resolved, so you do not have to ask twice.
If the assistant cannot tell whether an incident is the cause, it answers as usual.
What does "The AI is temporarily unavailable" mean?#
You see The AI is temporarily unavailable. Everything else keeps working - try again in a number of seconds. The AI service that writes drafts and answers questions is having trouble. It is not a limit on your plan, and nothing you wrote is lost. Wait the time shown and try again, and check the status page. If you instead see that you have used your AI allowance, see What if I have used my AI allowance?.
What should I do while something is down?#
- Check the status page for the part you use, for example your channel.
- If an incident is open for it, wait. Reconnecting or repeating a fix will not make it come back sooner.
- Subscribe to updates on the status page to hear when it is Resolved.
- If everything shows Operational and the problem stays, send a message from Help so a person can look at your account.