Daily use

Links that do not work

What to do when a Twintual link says the page does not exist, you do not have access, an invitation has expired, or a booking link is not available.

Last updated November 2, 2026

A link can stop working because the address is wrong, the page moved, the item was removed, you do not have access, or the link expired. The message on the page tells you which one it is. This article lists them and what to do next.

What if a page says it does not exist?#

You see This page doesn't exist, with the line The address may be wrong, or the page may have moved. Select Back to Home or Go to Chats. If you followed a link from an email or a notification, the item may have been deleted since. Use Search to look for it by name, and see What if nothing is found, or search does not load?.

What if it says I can't open something?#

Twintual shows a short reason and nothing from the page you cannot see:

You can't open this person. People outside the teams you manage are not shown here.
You can't open a knowledge source. You do not have access to it, so Twintual cannot use it for you either.
Not approved by your admin. The channel is not on your workspace's list. Ask an admin if you need it.
Blocked by company policy. The message was not sent. Ask an admin if you need it to go out.
Your access was removed by your organisation. You are signed out. See Signed out and session problems.

Ask the owner or your workspace admin to give you access.

What if my invitation link has expired?#

You see This invitation has expired, or Your invitation to join your workspace is no longer valid. An invitation can also stop working because:

This invitation link has already been used. Ask your workspace's admin for a new one.
This invitation was declined, so its link no longer works. Ask your workspace's admin for a new one.
This invitation is for another address. It was sent to a different email address than the one you are using. Ask for an invitation to your own address.

In every case, ask the person who invited you, or your workspace admin, to send a new invitation. See Invite a friend and workspaces.

If you see We couldn't open your invitation., nothing was created. Select Try again.

What if a booking link is not available?#

A booking link that is turned off, was revoked or has a wrong address shows This booking link is not available, with the line It may have been turned off, or the address may be wrong. Ask the host for a new link.

If you are the host, a link you revoked stops working. To make a new one, see How do I set up a booking link for a profile?.

If you see Too many tries. Wait a moment and try again. or We could not send your request. Nothing was booked. Try again., wait a moment and try again. Nothing was booked until you get a confirmation.

What if a conversation or attachment will not open?#

This conversation did not load. with Nothing is missing from your account. means the load failed, not that the conversation is gone. Reload the page and check your connection. See Offline and connection problems. For a file, see Why can't I open or download an attachment I received?.